OUR SUSTAINABILITY
COMMITMENTS FOR THE FUTURE


SUSTAINABILITY UNDERPINS EVERYTHING WE DO – IT’S BEEN AT THE HEART OF OUR BUSINESS FOR THE PAST 15 YEARS. WE WANT TO REINVENT RETAIL, AND OUR SUSTAINABILITY COMMITMENTS UNDERPIN OUR AMBITIONS TO NOT ONLY CHANGE THE WAY WE SHOP, BUT HOW WE DO BUSINESS TOO.

By focusing on our destinations, products, people and our customer experience, and by working with our team members, brand partners and customers, together we can imagine and create a sustainable future for retail. We can create a profitable business that respects our world, builds trust and embodies creativity and innovation.

Project Earth

TOGETHER, LET’S CHANGE THE WAY WE SHOP

TOGETHER, LET’S CHANGE THE WAY WE SHOP

Project Earth is an exploration into how we can change the way we shop by 2025. We believe that by driving a transition to more sustainable materials, exploring new business models, and challenging the mindsets of our partners and customers as well as our own teams, we can offer an alternative perspective on retail and create a sustainable future.



Project Earth is about us taking radical action in response to the climate crisis. Our ambitious commitments to science-based targets and a net-zero future underpin this, alongside our commitment to ensuring that the most environmentally impactful materials used right across our business come from certified, sustainable sources. For a multi-brand retailer to set targets as significant as these is a considerable undertaking, and we are absolutely focused on meeting them.

 

Daniella Vega, Director of Sustainability for Selfridges

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MATERIALS

MAKE MATERIALS BETTER – FOR PEOPLE AND PLANET

MAKE MATERIALS BETTER – FOR PEOPLE AND PLANET

We will ensure that the most environmentally impactful materials used across our business come from certified, sustainable sources by 2025 and we will engage with all our suppliers – from products to property – to shape an approach that reduces our dependency on virgin resources and respects nature.​

View our materials commitments in full

 

At WWF, we’re on a mission to show people how we all depend on nature and how everyone can fight for their world. That’s why we’re so excited to be working in partnership with Selfridges. They’re a brand that not only has a big influence on mainstream culture, but is also taking positive steps to reduce their impact on our planet.

 

Alex Lankester, Director of Partnerships, WWF

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MODELS

PIONEER NEW RETAIL MODELS AND EXPERIENCES

PIONEER NEW RETAIL MODELS AND EXPERIENCES

We will demonstrate the possibility and power of circular retail, showcasing a series of new collaborations for resale, rental, refill and repair. We will ensure these new ways of shopping become integral to our business in the future and continue to offer our customers an enjoyable and responsible way to shop.​

This is a fundamental element of our science-based target to reduce the carbon associated with the goods and services we sell by 30% by 2030/31.

 

Capitalising on the shift from ownership to access, HURR Collective provides a rental pop-up for customers looking for newness, variety, affordability and sustainability. Through our partnership with Selfridges, we’ve gained valuable access to a whole new customer base. Selfridges continues to support the rental revolution and drive positive, long-lasting change in how the lifespan of a garment is viewed.

 

Victoria Prew, HURR Collective CEO and Co-Founder

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MINDSETS

USE OUR PLATFORM TO ENGAGE AND INSPIRE

USE OUR PLATFORM TO ENGAGE AND INSPIRE

We will provide a platform to engage with the key sustainability issues, offering an opportunity to stage a brave conversation and connect communities with the climate crisis, the future of shopping and the part we can all play in co-creating a better future. Our Selfridges team members will be integral to powering a new future, as we offer every team member the opportunity to volunteer and be actively involved in our sustainability agenda, from joining Zoological Society London on beach cleans to tree planting with The Woodland Trust or supporting the retail outlets of our charity partner Age UK.

Find out more about the partners we work with to bring this to life

 

The Green Warriors are a group of more than 100 like-minded Selfridges employees from all parts of our business who are committed to driving sustainable change in their own lives and at work. I have been part of this community for three years, and during this time I have been involved in some of the new initiatives launched together as a group, such as cup-cycling, as well as learning from others and getting stuck into volunteering days such as beach cleans and tree-planting days.

 

Amie Russell, Selfridges Green Warrior

CHANGING THE WAY WE DO BUSINESS

We want to build on our reputation as a retailer and employer that’s leading the way in sustainability. We have set a number of commitments to get us there – encompassing and extending beyond our Project Earth commitment to change the way we shop, and spanning our entire business and supply chain.

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DESTINATIONS

MANAGING OUR USE OF NATURAL RESOURCES AND DRIVING DOWN CARBON ACROSS OUR OPERATIONS TOWARDS A NET-ZERO FUTURE.

MANAGING OUR USE OF NATURAL RESOURCES AND DRIVING DOWN CARBON ACROSS OUR OPERATIONS TOWARDS A NET-ZERO FUTURE.

WE WILL:

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• Reduce our greenhouse gas emissions from our stores and offices by 64% (from a 2018/19 baseline) by 2030. This target has been approved by the Science Based Targets initiative as consistent with what the latest climate science has told us is needed to prevent the most damaging effects of climate change.  
• Continue to purchase 100% certified renewable electricity – we are switching our gas contract to renewable sources by the end of 2020.
• Maintain our Carbon Trust Standard for carbon, water and waste.
• Reduce the greenhouse gases associated with the deliveries we receive or make.
• Assess and mitigate the impact of climate change in our operations.
• Follow our updated Sustainable Build Guidelines for all building projects within our stores.
• Eliminate waste at source by working with our suppliers to reduce unnecessary packaging.
• Tackle the plastic problem in line with the Ellen MacArthur Foundation’s New Plastics Economy Global Commitment.
• Minimise waste, reuse where possible, donate, repurpose and recycle, and maintain zero waste to landfill.
• Continue to address food waste in our restaurants and Foodhalls, including continuing to donate unwanted food to our donation partners.
See our EnvironmentAL policy

 

 

Selfridges has already achieved the Carbon Trust Standard for carbon, water and waste, but it is great to see it move further ahead by setting ambitious science-based targets for its operations that align with limiting global warming to 1.5°C. We look forward to working with them as they move towards a low-carbon future.

 

Hugh Jones, Managing Director, Business Services, the Carbon Trust

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PRODUCT

WORKING WITH BRANDS AND EXPERTS WHO SHARE OUR VALUES TO HELP MAKE OUR MATERIALS COMMITMENTS AND NEW BUSINESS MODELS A REALITY.

WORKING WITH BRANDS AND EXPERTS WHO SHARE OUR VALUES TO HELP MAKE OUR MATERIALS COMMITMENTS AND NEW BUSINESS MODELS A REALITY.

WE WILL:

• Measure, monitor and reduce the carbon impact of our purchased goods by 30% by 2030 from a 2018/19 baseline by switching to sustainably certified materials in line with our 2025 commitments and reducing dependency on virgin materials through circular models.
• Enhance supplier and supply chain transparency by asking our suppliers detailed sourcing information. This will enable us to drive environmental and social risk out of our goods and services and to enhance opportunities for greater collaboration.
See our Modern Slavery Statement for further details about how we are managing risk in our supply chains
See our Ethical Trade Requirements

 

 

As a multi-stakeholder initiative, we know leading businesses who want to tackle all forms of modern slavery will be most effective through collaboration. We look forward to strengthening our relationship with Selfridges through its participation in our programmes in the UK and in South Africa and working together to ensure the company is continuing to deliver progress in its approach to tackling modern slavery.

 

Jantine Werdmüller von Elgg, Managing Director, Stronger Together

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PEOPLE

CREATING AN INCLUSIVE AND REWARDING TEAM MEMBER EXPERIENCE AND DRIVING POSITIVE CHANGE BY INTEGRATING SUSTAINABILITY INTO OUR TEAM MEMBERS’ WORKING LIVES.

CREATING AN INCLUSIVE AND REWARDING TEAM MEMBER EXPERIENCE AND DRIVING POSITIVE CHANGE BY INTEGRATING SUSTAINABILITY INTO OUR TEAM MEMBERS’ WORKING LIVES.

WE WILL:

• Offer every team member up to five days’ volunteering a year and the opportunity to be actively involved in our sustainability agenda, from joining beach cleans to supporting the retail outlets of Age UK, one of our charity partners.
• Build on our ‘kindness challenge’ conceived during the Covid-19 pandemic to connect our team members to each other and their and our communities.
• Set the agenda for Diversity and Inclusion through our newly created Diversity Board, which will be accountable to all team members and be supported by an Executive sponsor.
Read more about our Policies and Partners

 

 

I’m incredibly excited to apply my skills and experience to set the agenda for our new Diversity Board. I will ensure that, together, we have robust discussions and take up Selfridges’ invitation to ‘do better’, enabling us all to bring our ‘whole selves’ to work, and experience that euphoric sense of belonging in the place we clearly love.

 

Melisa Clottey, Head of Food Technical and Chair of Selfridges Diversity Board

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CUSTOMER EXPERIENCE

INTEGRATING SUSTAINABILITY INTO THE CUSTOMER JOURNEY AND USING INSIGHT TO SHAPE OUR STRATEGIC DIRECTION.

INTEGRATING SUSTAINABILITY INTO THE CUSTOMER JOURNEY AND USING INSIGHT TO SHAPE OUR STRATEGIC DIRECTION.

WE WILL:

• Expand our sustainable ‘edit’ – Project Earth labelling – signposting customers in store and online to products that have specific sustainability attributes.
• Continue our annual research to find out what’s at the front of customers’ minds when it comes to sustainability issues and how we can help encourage sustainable shopping behaviours.

 

 

Business as usual is not an option in a world in which uncertainty is the new normal. Selfridges is positioning itself to set the agenda for sustainable luxury retail and inspiring customers to buy better and to discover the brands that are doing better. This is very much in line with our mission of creating a luxury industry that delivers a net positive impact on the world.

 

Diana Verde Nieto, Co-Founder and CEO Positive Luxury

OUR SUSTAINABILITY LEGACY

Explore our timeline of achievements, from our stores running on 100% green electricity to being one of the first businesses to ban single-use plastic water bottles.
 

See our legacy

FIND OUT MORE

Find out more about how sustainability underpins everything we do at Selfridges.